Sending and Receiving Faxes

Faxing runs through PJL Connect, your phone system dashboard. You can send and receive faxes there, with no fax machine needed. If you'd rather keep a physical fax machine, we can connect it with an ATA (see ATAs: Connecting Analog Phones and Fax Machines), and we can also send incoming faxes to both at once.

Setting up a fax number

• A number has to be designated as a fax number before it can send faxes. You can designate your own fax numbers in PJL Connect.
• A fax number costs the same as any other number: $1 per month. Your call paths or metered rate apply as usual.
• Need a new number for fax? Allow up to one business day for us to set it up.

Who receives faxes

Anyone on your account can receive faxes in PJL Connect. Choose which users receive faxes for each fax number; it doesn't have to be the admin.

Sending a fax

1. In PJL Connect, open Fax from the menu.
2. Click New Fax.
3. Enter the destination fax number.
4. Fill out a cover sheet if you want one.
5. Click Send.

Stuck? Open a support ticket and we'll walk you through it.